We have identified a potential problem with an Ö hlins branded RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. We fully expect this to be a simple and quick fix. We are committed to making this right as fast as humanly possible. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you. At Specialized, our riders come first. In most cases, no additional parts are required, and it is a quick and simple fix. The FACT 9r carbon fibre frame is engineered and designed with our Fitness Geometry, helping you ride more efficiently in a position that will see you riding comfortably, mile-after-mile. £37.00. Add to basket. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience. Choose your option for despatch info. 2019 Specialized Seat Pack Underseat Storage in Black. £27.00. It’s a privilege to share our passion for bikes with you, and we are genuinely sorry we’ve let you down. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest. In most cases, we will have you back riding within 48 hours of retailer contact. So, whenever this is compromised, we take immediate action. In any case, you should stop riding your affected bike until the replacement crank has been installed. Thank you for being a Specialized customer. Sirrus X Comp Carbon. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly. Below are some instructions that can help you determine if your bike is affected by this recall. I’ve been told they are great. We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. This product is no longer available. Service Basics; Service Price List; Shipping Information; Recall … During this chaotic time in the world, the bike has been an outlet for so many of us. Only cranks manufactured in 2017 are potentially affected. Affected Bike Models2019Sirrus Sport (incl. Please email [email protected] or call directly at (800) 722-4423 if you have any questions. We will update you next week with next steps. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized Sirrus X Comp Carbon 2020 Hybrid Bike Black. Let me know what you think in the comments belowDon't forget to subscribe!! The Sirrus X Comp Carbon is far from your "normal" fitness bike. We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. So, as you push yourself to reach your goals, you'll feel more connected to your bike and know that you have the perfect partner on your path to health and wellbeing. The bikes were sold at Authorized Specialized retailers nationwide and online from … Sirrus X 4.0. 2020 MODEL // DUSTY … At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action. Out of Stock. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have reported the matter to the U.S. Consumer Product Safety Commission (CPSC) and are working closely with them on a press release announcing the recall shortly. You may contact your Specialized Retailer to book a service appointment. 2020. 1). 2019 Specialized Seat Pack Underseat Storage in Black. By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Thanks again for your patience and thanks for riding Specialized. Whether you're commuting or setting off on an adventure, the Specialized Sirrus X Comp Carbon Disc Hybrid Bike is the perfect companion. Bigger tire clearance for 38mm tires, a super smooth one-by drivetrain, plenty of mounts for racks and fenders—it’s more than just a solid commuter on the road. Your retailer may also reach out to you directly. We wish to apologize for this inconvenience and thank you for your patience. Lightweight carbon fibre frame construction meets one-by mechanical simplicity and a quality SRAM gearset to keep you cycling happily mile after mile. Specialized Sirrus X 5.0 2020 Carbon Adventure Hybrid Bike Sirrus X, born from it's pavement partner Sirrus, is your ticket to riding more. Bigger tire clearance for 38mm tires, a super smooth one-by drivetrain, plenty of mounts for racks and fenders—it’s more than just a solid commuter on the road. It should be in plain sight when you sit in the saddle. Watch my my initial kitchen review... https://www.youtube.com/watch?v=u86Kv0BcqYQ Still my number one bike, still as engaging and enjoyable to ride as ever! Sirrus X 5.0. Find a Retailer; en. 2). To obtain your replacement crankarm, contact your retailer. Size Guide. €1,773.73. Thanks for your understanding, and we sincerely apologize for the trouble. It has the Future Shock stem and I’m getting the CG-R carbon seatpost at the same time. Our next communication on this topic will be in early February. OUR PRICE £699.00 SIRRUS X 3.0. New (never used), ️What a Beautiful Bike! Front Quick Release Skewer Recall  (September, 2015), Body Geometry Pedal Axle Extenders Recall  (July, 2015), Aerobar Extension Mounting Hardware Recall  (March, 2015), Supernova Front Hub Recall  (December, 2013), 2012-13 Tarmac SL4, CruX, Secteur Disc forks  (January, 2013), Specialized MY 2008 and 2009 Globe Bicycles with Kinesis Aluminum Forks Equipped with Aluminum Alloy Steerers  (August, 2012), Tektro TL-83 Brake Lever Recall Update  (August, 2012), 2012 Tricross Carbon Fork Recall  (January, 2012), 2011 Sirrus/Vita/Tricross Carbon fork recall  (August, 2011), 2010 26" Epic & Era with Alloy Seat Stays  (October, 2009), 2004 Roubaix Comp & Roubaix Pro  (April, 2009), S-Works 2D Bicycle Helmets  (October, 2007), 2007 Epic Bike Tech Bulletin  (January, 2007), Bicycles with SW (S-Works) Carbon Stem with Magnesium Faceplate  (June 22, 2006), Handlebar stems on some Allez and Sequoia bicycles  (September 29, 2004), 2004 Enduro Brake Rotors  (December 10, 2003), 2002 Enduro FSR Seatstays  (April 25, 2002), Handlebars on some 1999 Allez bicycles  (July 20, 1999), Bicycle chains on some 1998 model year bikes  (June 9, 1998), Shimano FC-CT90, FC-M290, FC-MC12 Cranks  (July 1, 1997), 1994 Rockhopper, 1995 Stumpjumper: Brake, Handlebar, Fork  (August 16, 1995), Polygon and Delta Seat posts on some bicycles  (December 1, 1994), Future Shock FS Suspension Forks sold from 9/91 to 11/93  (December 1, 1994), 1992 FutureShock Suspension Forks  (August 4, 1994), Taco Bell Sports Water Bottle  (June 8, 1990). For questions, please contact Specialized Rider Care at (877) 808-8154. Look at the side of your bike where the gears are (right side when sitting on the bike) and locate the model name on the tube that goes from the rear wheel up towards your saddle.Figures 3 and 4 are pictures of a two-piece slotted crank, which is the type of crank affected. Please be aware that while our team is working hard with our suppliers to meet global demand, initial quantities will be limited. How to tell if your Sirrus crank is affected:The bike family name (i.e., “Sirrus” or “Sirrus X”) can be identified by looking at the top tube of your bike near the handlebars (see Fig. Last week we asked you to stop riding your bike because we found that some cranks on certain 2019 and 2020 Sirrus and Sirrus X models may not have been installed correctly, which could potentially affect the safety of your bike. This recall involves the 2019-2020 model year Sirrus, Sirrus X and Sirrus Sport bicycles. When rider safety is compromised, we must take action. Sirrus X. The model name (i.e., “3.0” or “Sport”) is written on the right-side seat stay towards the … I am getting ready to order an XL Sirrus X Comp. Body Geometry Pedal Axle Extenders Recall, Aerobar Extension Mounting Hardware Recall, 2012-13 Tarmac SL4, CruX, Secteur Disc forks, Specialized MY 2008 and 2009 Globe Bicycles with Kinesis Aluminum Forks Equipped with Aluminum Alloy Steerers, 2011 Sirrus/Vita/Tricross Carbon fork recall, 2010 26" Epic & Era with Alloy Seat Stays, Bicycles with SW (S-Works) Carbon Stem with Magnesium Faceplate, Handlebar stems on some Allez and Sequoia bicycles, Bicycle chains on some 1998 model year bikes, 1994 Rockhopper, 1995 Stumpjumper: Brake, Handlebar, Fork, Polygon and Delta Seat posts on some bicycles, Future Shock FS Suspension Forks sold from 9/91 to 11/93. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork. We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Specialized Sirrus X Carbon Comp 2019 Approx £1600 Weight 10.2kg 11 speed SRAM single chain set It’s a total beast. If you have one of the affected model bikes, and your crank looks like this, stop riding until further notice.Figures 5 and 6 are pictures of cranks on Sirrus bikes that are NOT affected and are ok to keep riding. This will be of no cost to you. This can potentially affect the safety of your bike. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall. The stop-ride notice affects the following Specialized Sirrus models: Sirrus Sport (incl. Sirrus X Comp Carbon 2020 Sirrus 3.0 Sirrus 4.0 Sirrus X 3.0 Sirrus X 4.0 Sirrus X 5.0. SIRRUS X 3.0. Future Shock. This was in relation to a steerer tube issue that … Comfortable and capable, it's the kind of bike that will inspire you to take on riding challenges you never thought possible. *While this frame platform was designed from the ground up for all riders, some of the models feature gender-specific touchpoints. The Sirrus X Comp Carbon is far from your "normal" fitness bike. Once we have obtained the necessary government approvals on our solution, we will issue a recall to fix the forks and get you back riding. ️Please Google search this model for all the details. EQ and Step-Through versions) and Sirrus X Comp Carbon. We are asking you to stop riding your bicycle until we can ensure it is safe. Pending regulatory approval, we expect being able to replace forks beginning in early February. It features 700x38mm tires that let you explore the dirt when the time arises, a 1x11 drivetrain for ease of use, and keeps its rack/fender mounts. We will continue to provide weekly progress updates on this page, so please check back with us here next week. Comfortable, capable, confidence inspiringâ and how could we forget fun? At this time, we are happy to update that production of replacement forks is going according to plan and without delay. Please email [email protected] or call directly at 877-808-8154 if you have any questions. We’re all riders ourselves, so getting you back on your bike is an absolute priority for our team. Why buy your bike from Sigma Sports? Here are some links to the main three... 1. The products were sold between January 2016 through September 2018. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention. Thanks again for your patience. Learn more. It features 700x38mm tyres that let you explore the dirt when the time arises, a 1x11 drivetrain for ease of use, and you get rack/fender mounts. 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